HOTEL TERMS & CONDITIONS

CHECK-IN & CHECK-OUT

• Guests must check-in and check-out by the times stated below:
  Check-in time is from 14:00 (2pm) and check-out time is before 12:00 noon (12pm)
• Early check-in and late check-out are upon request and may be subject to extra charges.
• Booked rooms are held for 24 hours from the scheduled check-in date. After it the booking will be cancelled as a no-show. No refunds provided for the no shows.
• The front desk will be able to keep the guest luggage before Check-in / after Check-out.
• All guests/visitors are required to provide passports or ID cards upon check-in or visit at the front deskfor security reasons.
• Guests are not allowed to engage in illegal activities or anti-social behaviour anywhere on the property, including but not limited to drinking, parties, drugs, gambling.

GUARANTEE DEPOSIT POLICY

A reservation deposit by online payment services or bank transfer is required within 24 hours after an inquiry in order to confirm a booking.

SECURITY DEPOSIT POLICY

A security deposit is required upon arrival for incidentals. The security deposit is refundable upon check-out after inspection of the accommodation. The security deposit can be left in any currency and depends on the term of stay: 1-10 nights – 5,000 THB; 11-20 nights – 10,000 THB; 21-60 nights – 20,000 THB. It can be left by cash or card. In case of card, the bank will return the hold amount within 30 calendar days.

Guests are obliged to pay for any loss or damage of the property caused by themselves, their friends or any person for whom they are responsible during their stay.

Rawayana Central Park Villas Resort reserves the right to retain the guest security deposit such amounts as it shall in its sole discretion deem fit to compensate or make good the loss, damage, costs or expenses incurred or suffered by the company as a result of the aforesaid.

SERVICES INCLUDED IN THE PRICE

• Cleaning, bed-linen and towels change are available every day by request unless otherwise specified in the booking rate.
• If the guest doesn’t request, bed-linen and towels change will be done every 3 days.

EXTRA SERVICES

Transfers from/to Phuket International Airport (distance 50 km, expected time 1 hour) by minibus (up to 8 adults with the luggage).

For an airport transfer, please provide the flight details (date, time and flight number). Extra airport transfer charge will be applied.

Please note that the transfer should be ordered at least 48 hours before arrival. Otherwise, the Hotel reserves the right to refuse the guest to provide the transfer service and refuse to refund for it.

VILLA TYPES; EXTRA PERSON AND EXTRA BED POLICY

• Incl. as per chart: CHD 0 – 11.99 years old – free of charge sharing bed with parents or in baby crib (length 120 cm).
• Extra (maximum 1) CHD 0 – 2.99 years old - free of charge sharing bed with parents or in baby crib (length 120 cm).
• Extra (maximum 1) CHD 3 – 11.99 years old – 1000 THB/night on extra bed or sofa in the living room.
• Extra (maximum 1) AD 12 years old – onwards – 1500 THB/night on extra bed or sofa in the living room.
• Maximum 1 extra bed per villa upon availability on check-in only.
• Maximum 1 baby crib per villa upon availability on check-in only.

*Any deviations from the rules above should be discussed with the Reservation department in advance.

*Price for extra pax includes breakfast package only if originally the booking includes breakfast.

The Resort reserves the right to refuse check-in and cancel the booking without a refund due to guest non-compliance with the hotel policies. ​Or in this case, an upgrade for a bigger room by availability and by its costs can be done.

SMOKING POLICY

Smoking is prohibited inside of the villas, please do not smoke inside.

If the smell is detected, the guest will be charged a smoke-cleaning fee of 10,000 THB.

Administration may cancel the rental agreement if smoking in the room continues after given notice.

PETS POLICY

Pets are not allowed.

RAWAI KIDS PARK POLICY

• To prevent injuries and damage to clothing, sharp hair accessories be removed before admission into play area.
• The guardian must supervise the child and is responsible for child's behavior at all times.
• All children within the premise must be accompanied by a guardian ( Over 16 years old )
• The trampoline zone is open to children aged 4 and above.
• The kids club is available for children up to 7 years old.
• Toys and other equipment in the play area for use within the play area and may not be taken out the play area.
• Guardians are requested to be attentive while children are in the facility. Please avoid actions such as reading books, using mobile phones | tablets, napping etc.
• Guardians are requested to immediately take action to end an havior of their children that may lead to their injury or injury children in the play area.
• Strollers are not allowed inside the play area. For the customer's convenience, stroller storage is provided.
• We are not responsible for any accidents, trauma or the lost items in Rawai Park.
• While in the facilty please pay attention to instructions from the staff, placard and other rules that are listed.
• Running inside the play area must be avoided at all times as this may lead to injury.
• Guardians are requested to follow all instructions and notices from the staff. You may be asked to leave Rawai Park for inappropriate behavior.
• Children above 7 years of age are not allowed inside the play area.
• Customers are requested to help maintain the cleanliness of the Park. Kindly refrain from leaving trash or spitting within the play area.
• For customer's safety, children who are suffering from flu, cough diseases, or are afflicted by other injuries and infectious dis requested to postpone their visit to our play area and, in the exercise of prudence, Rawai Park may also refuse admission for this reason.
• Eating and drinking are not allowed in the play area and must be done only in the designated areas
• NO OUTSIDE FOOD OR DRINKS ALLOWED INSIDE THE FACILITY.
• DO NOT SMOKE HERE FINE 2000 BAHT.

GUEST BEHAVIOR

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Project, its employees and guests and their health and safety

CANCELLATION, MODIFICATION AND NO-SHOW POLICY

Guests who need to cancel or modify a booking should contact the Reservation Department as soon as possible.

Deposits already paid are only returned in accordance with the conditions of the booked rate.

* Cancellation policy may vary depending on the booking rate.

 

Non-arrival guests, who are unable to attend or fail to attend for whatever reason, forfeit their paid deposit and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.

 

The Hotel reserves the right to cancel or modify reservations where it appears that a guest has engaged in fraudulent, inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

 

Amendment or Cancellation must be made in a written notice to the provided email or contact form on the website.

Rates are charged in Thai Baht. Therefore, the amount shown on a monthly statement in other currencies sent to the guest by the respective card company might be slightly different from the hotel quoted price due to exchange rate variations.

REFUND POLICY

Upon the guest request for cancellation within the cancellation policy Hotel will start the refund process. The terms of refund can be but not restricted as follows:

If the refund by the original payment method is not possible, the refund will be processed by bank transfer. All bank transaction fees are subject to payment by the guest.

If the refund is likely to process longer than 45 Business days, the hotel will notify about it via email

LIMITATION OF LIABILITY

Rawayana Central Park Villas Resort is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. The hotel does not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond the hotel control. All activities have inherent risks to health and safety and Rawayana Central Park Villas Resort will not be responsible for any eventualities related to any activities or services booked through the Rawayana Central Park Villas Resort Website or during the guest stay at a Hotel.

FORCE MAJEURE

The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, any type of pandemic and epidemic, any state of emergency, fire or failure of electric power, gas, water, or another utility service, plant machinery, computers, vehicles or any collapse of building structures.

CHANGES TO THESE TERMS & CONDITIONS

Rawayana Central Park Villas Resort reserves the right to cancel, amend or vary the arrangements and content featured on the Rawayana Central Park Villas Resort Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice

CONTACTS

Please contact the reservation team if you have any additional questions or concerns.

+66-6-5893-9978
book@rawayanavillas.com